The Power of Collaborative Leadership: Lessons for the Learning Organization
is written as a dialogue by businesspeople
Frydman was a former vice president of quality at Nortel Networks
(formerly Bay Networks). In this capacity he had responsibility for quality
throughout the enterprise from the supplier to the customer. His focus
was on driving quality from a customer perspective into the innovative,
quick time-to-market, high tech engineering climate that characterizes
entrepreneurial Silicon Valley. The five disciplines of organizational
learning provide tools to help accomplish this goal.
Prior to joining Nortel, Bert was the service policy and quality vice
president for Pacific Bell, responsible for the implementation of strategic
initiative regarding competitive service for all of Pacific Bells
core markets. Before that, he was the general manager of the South Bay
Business Unit at Pacific Bell. In addition, Bert serves as vice-chairman
of Valley Credit Union and is a director of The Wellness Community of
the Bay Area.
Iva M. Wilson was the President of Philips Display Components until
1996, when she retired. During her tenure with Philips she initiated efforts
to create a learning organization in the US Division she was responsible
for. Iva has a Ph.D. in Electrical Engineering from University of Stuttgart
In Germany and an MBA from University of Chicago. She participated on
the design team that created Society for Organizational Learning and was
appointed its President through 1997. She is also a trustee of Environmental
Research Institute in Ann Arbor, Michigan and the Chairman of the Board
of Michigan Future Inc. Both of those organizations are non-for-profit.
In addition to that she is coaching executives who have committed themselves
to create a learning organization in their respective companies.
JoAnne Wyer, Ph.D., Listener and Writer - I came to be the learning
historian for Ivas transformation project, beginning in 1995. Later
I did some similar Organizational Learning work for Pacific Bell where
I came to know Bert Frydman. In the fall of 1997, I played the role of
catalyst, helping to bring personnel from Philips and Pacific Bell together
for the first time to share their stories. As Bert and Iva began to share
their experiences of transformation and struggle, they discovered common
patterns. They also found opportunities for sharing insights and learning
from each other. They formed a relationship that has endured and deepened
over time. And I have been privileged to be part of it, playing the roles
of interviewer, facilitator, and documentarian.
e-mail us with your thoughts and questions. A dialogue exchange is forthcoming
on this website.